Customer Service Skills:
Winning Customer Trust and Customer loyalty

Servicing Your Customers By Phone

No matter how many people work in your organization, your customer may only come into contact with only one person -- the person who answers the phone. If that person is you, you are your company. If you say the wrong thing or treat that customer with disrespect, the customer will not only dislike you, but your entire organization. So how do you keep this from happening?

The Secret To Customer Excitement
How can you give the customer a little more than your competitors? How can you develop a loyal clientele who are first to recommend you? Read more...

Adding a Personal Signature to your Work
With all the downsizing, re-engineering, overwhelming technological changes, and stress, I think it is essential for each of us to find a way we can really feel good about ourselves and our jobs, and one of the most powerful ways to do this is to do something that differentiates you from all the other people who do the same thing you do. Read more...


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